Get quick answers to frequently asked questions (FAQs) when you search CommBank support.
Ceba, our virtual banking assistant, can answer general enquiries or point you in the right direction if you need to speak to a human.
Chat to Ceba by tapping on the chat icon?in?the CommBank app?(on your phone) or clicking it in?NetBank?(on your desktop).?
Got the CommBank app? When you?call us through the CommBank app, you’ll:
Want to fast-track your call and see the expected waiting time? Use the CommBank app to call us.?Show me how
If you don’t have the CommBank app, you can call our Australian-based team on?13 2221?from?6am to 10pm?(or +61 2 9999 3283?if you’re overseas1).
Some enquiries we can answer at any time. Tell me more
Enabling people who are Deaf, hard of hearing or have a speech impairment to make and receive phone calls.
Type telephone service for people who are Deaf, hard of hearing or have a speech impairment.
Call 133 677 then ask for 13 2221
Voice relay service for people who have a speech impairment.
Call 1300 555 727 then ask for 13 2221
Relay service for people who are Deaf, hard of hearing or have a speech impairment.
Text?0423 677 767
For more info, visit the?National Relay Service
Lost and stolen cards: Call?13 2221?any time
Damaged cards: Call 6am - 10pm
Overseas? Call +61 2 9999 3283
You can also?lock, cancel or replace your card online?or order an overseas emergency replacement.
Call?1300 720 814?or email Financial hardship
8am - 9pm, Mon - Fri
9am - 2pm, Sat
(Sydney/Melbourne time)
Call 13 2224
8am - 8pm, any day
Book an appointment instantly with a home lending specialist at a time and place that suits you:?
Call?13 1661?or?email CommBank Awards
8am - 8pm, Mon - Fri
(Sydney/Melbourne time)
You can also find out more about?The Awards Program?online
?
Call 13 1336?or email Colonial First State
8am - 7pm, Mon - Fri
(Sydney/Melbourne time)
Call?1800 686 153
8.30am - 5pm, Mon - Fri
(Sydney/Melbourne time)
You can also?visit the Estate Settlement & Support website
Call 1800 138 363
8.30am to 5.30pm, Mon-Fri (Sydney/Melbourne time)
Call 1800 138 713
8.30am to 5.30pm, Mon-Fri (Sydney/Melbourne time)
Call?13 1998?any time
Overseas? Call +61 2 9009 0593
You can also?locate your local Business Banker
Existing merchant customers:
Call?1800 230 177?any time
Merchant application enquiries:
Call?1800 730 554?8am - 9pm, Mon to Fri and 9am - 3pm Sat (Sydney Melbourne time)
Overseas? Call?+61 2 9009 0593
Call?1800 277 387
8am - 8pm, Mon - Fri
(Sydney/Melbourne time)
You can also?locate your local Business Banker
Claim online?or call?13 2423
Home insurance: Claim online
Car insurance: Claim online
Overseas? Call +61 2 9633 9391?
8am - 8pm, Mon - Fri
8am - 5pm, Sat
8am - 5pm Sun (claims only)
(Sydney/Melbourne time)
24 hours a day for emergency claims
Call?1800 943 010
8am - 6pm, Mon-Fri (Sydney/Melbourne time)
Call?1800 491 588
9am - 5pm, Mon - Fri
(AEST/AEDT)
Call 13 3982
Overseas? Call +61 2 9115 0004
8am - 6pm, Mon - Fri
(AEST/AEDT)
Call?1800 617 980
Call?13 1056
Overseas? Call?+61 2 9115 0004
8am - 6pm,?Mon - Fri
(AEST/AEDT)
Call?13?1519
Overseas? Call +61?2 9115 1417
8am - 7pm, Mon - Fri
(Sydney/Melbourne time)
Call?1800 245 698
Overseas? Call?+61?2 9115 2990
8am - 5:30pm, Mon - Fri
(Sydney/Melbourne time)
Call?13?1709
Overseas? Call +61?2 9115 1402
8am - 6pm, Mon - Fri
(Sydney/Melbourne time)
1 When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our number.
